Thank you for shopping at Shoe Specialty Store through https://shoespecialtystore.com.
This Shipping Policy explains how orders containing shoes, footwear, clothing, apparel, accessories and related merchandise are processed and shipped.
We provide free shipping on all orders.
Any shipping method or estimated delivery information presented during checkout is subject to availability and carrier conditions.
Orders are generally processed after successful payment confirmation.
Processing may include payment verification, inventory confirmation, product inspection, packaging and shipment preparation.
Processing times may vary depending on inventory availability, order volume, holidays and other operational circumstances.
Customers are responsible for providing accurate and complete delivery information.
Please carefully verify your name, street address, apartment or unit number, city, state or region, postal code and country before submitting an order.
If an incorrect address is provided, delivery may be delayed or unsuccessful.
Please contact hello@shoespecialtystore.com as soon as possible if you notice an address error after placing an order.
Available shipping methods and estimated delivery times may be displayed during checkout.
Estimated delivery times are not guaranteed delivery dates unless expressly stated otherwise.
Actual delivery times may be affected by carrier delays, customs procedures, weather, public holidays and other circumstances beyond our reasonable control.
When tracking information is available, it may be sent to the email address associated with your order.
Tracking information may require additional time to become active after a shipping label has been created.
Orders may experience delays due to:
Shipping-carrier disruptions;
Severe weather;
Customs inspections;
Public holidays;
Incorrect delivery information;
Transportation interruptions; or
Other circumstances beyond our reasonable control.
We will make reasonable efforts to assist customers with delivery-related inquiries.
If tracking shows that a package has been delivered but you cannot locate it, please first check your mailbox, delivery area, reception area and other safe locations.
You may also contact the applicable shipping carrier.
If you believe your package is lost, please contact hello@shoespecialtystore.com with your order number and tracking information.
If your package arrives visibly damaged, please take photographs of the package and its contents where possible.
If merchandise is damaged or defective, contact hello@shoespecialtystore.com as soon as reasonably possible.
International shipments may be subject to customs duties, import taxes, local taxes and other governmental charges.
Unless otherwise stated or required by applicable law, such charges may be the responsibility of the customer.
Customs processing may also extend delivery times.
If an order cannot be delivered because of an incorrect address, refusal by the recipient or another customer-related reason, the package may be returned to the sender.
Additional shipping costs associated with re-shipment may be the customer's responsibility where permitted by law.
For shipping and delivery questions, please contact:
Shoe Specialty Store
Email: hello@shoespecialtystore.com
Website: https://shoespecialtystore.com
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